1. Introduction
1.1 ColemansRemovals are committed to safeguarding the privacy of our website www.colemansremovals.co.ukvisitors and service users. We fully appreciate and respect the importance ofdata privacy and security on the internet and this policy explains how we useyour data.
1.2 This policyapplies where we are acting as a data controller with respect to the personaldata of our website visitors and service users; in other words, where wedetermine the purposes and means of the processing of that personal data.
1.3 We usecookies on our website. Insofar as those cookies are not strictly necessary forthe provision of our website and services, we will ask you to consent to ouruse of cookies when you first visit our website.
1.4 In thispolicy, “we”, “us” and “our” refer to the datacontroller. For more information about us, see Section 13.
2. Credit
2.1 This documentwas created using a template from SEQ Legal (https://seqlegal.com/free-legal-documents/privacy-policy).
3. How we use your personal data
3.1 In thisSection 3 we have set out:
(a) the generalcategories of personal data that we may process;
(b) in the caseof personal data that we did not obtain directly from you, the source and specificcategories of that data;
(c) the purposesfor which we may process personal data; and
(d) the legalbases of the processing.
3.2 We mayprocess data about your use of our website and services (“usage data“).The usage data may include your IP address, geographical location, browser typeand version, operating system, referral source, length of visit, page views andwebsite navigation paths, as well as information about the timing, frequency andpattern of your service use. The source of the usage data is our analyticstracking system. This usage data may be processed [for the purposes ofanalysing the use of the website and services. The legal basis for thisprocessing is consent OR our legitimate interests, namely monitoring andimproving our website and services.
3.3 We mayprocess your account data (“account data“).The account datamay include your name and email address. The source of the account data is youor your employer. The account data may be processed for the purposes ofoperating our website, providing our services, ensuring the security of ourwebsite and services, maintaining back-ups of our databases and communicatingwith you. The legal basis for this processing is consent OR our legitimateinterests, namely the proper administration of our website and business OR theperformance of a contract between you and us and/or taking steps, at yourrequest, to enter into such a contract.
3.4 We mayprocess your information included in your personal profile on our website(“profile data“).The profile data may include your name,address, telephone number, email address, profile pictures, gender, date ofbirth, relationship status, interests and hobbies, educational details andemployment details. The profile data may be processed for the purposes ofenabling and monitoring your use of our website and services. The legal basis forthis processing is consent OR our legitimate interests, namely the properadministration of our website and business OR the performance of a contractbetween you and us and/or taking steps, at your request, to enter into such acontract.
3.5 We mayprocess your personal data that are provided in the course of the use of ourservices (“service data“). The service data may include. Thesource of the service data is you or your employer. The service data may beprocessed for the purposes of operating our website, providing our services,ensuring the security of our website and services, maintaining back-ups of ourdatabases and communicating with you. The legal basis for this processing isconsent OR our legitimate interests, namely the proper administration of our websiteand business OR the performance of a contract between you and us and/or takingsteps, at your request, to enter into such a contract.
3.6 We mayprocess information that you post for publication on our website or through ourservices (“publication data“). The publication data may beprocessed for the purposes of enabling such publication and administering ourwebsite and services. The legal basis for this processing is consent OR ourlegitimate interests, namely the proper administration of our website andbusiness OR the performance of a contract between you and us and/or takingsteps, at your request, to enter into such a contract.
3.7 We mayprocess information contained in any enquiry you submit to us regarding goodsand/or services (“enquiry data“). The enquiry data may beprocessed for the purposes of offering, marketing and selling relevant goodsand/or services to you. The legal basis for this processing is consent.
3.8 We mayprocess information relating to our customer relationships, including customercontact information (“customer relationship data“). Thecustomer relationship data may include your name, your employer, your job titleor role, your contact details, and information contained in communicationsbetween us and you or your employer. The source of the customer relationshipdata is you or your employer. The customer relationship data may be processed forthe purposes of managing our relationships with customers, communicating withcustomers, keeping records of those communications and promoting our productsand services to customers. The legal basis for this processing is consent OR ourlegitimate interests, namely the proper management of our customerrelationships.
3.9 We mayprocess information relating to transactions, including purchases of goods and servicesthat you enter into with us and/or through our website (“transactiondata“). The transaction data may include your contact details, yourcard details and the transaction details. The source of the transaction data isyou and/or our payment services provider. The transaction data may be processedfor the purpose of supplying the purchased goods and services and keepingproper records of those transactions. The legal basis for this processing is theperformance of a contract between you and us and/or taking steps, at yourrequest, to enter into such a contract and our legitimate interests, namely theproper administration of our website and business.
3.10 We may processinformation that you provide to us for the purpose of subscribing to our emailnotifications and/or newsletters (“notification data“). Thenotification data may be processed for the purposes of sending you the relevantnotifications and/or newsletters. The legal basis for this processing isconsent OR the performance of a contract between you and us and/or takingsteps, at your request, to enter into such a contract.
3.11 We may processinformation contained in or relating to any communication that you send to us(“correspondence data“). The correspondence data may include thecommunication content and metadata associated with the communication. Ourwebsite will generate the metadata associated with communications made usingthe website contact forms. The correspondence data may be processed for the purposesof communicating with you and record-keeping. The legal basis for thisprocessing is our legitimate interests, namely the proper administration of ourwebsite and business and communications with users.
3.12 We may processany of your personal data identified in this policy where necessary for theestablishment, exercise or defence of legal claims, whether in courtproceedings or in an administrative or out-of-court procedure. The legal basisfor this processing is our legitimate interests, namely the protection andassertion of our legal rights, your legal rights and the legal rights of others.
3.13 We may processany of your personal data identified in this policy where necessary for thepurposes of obtaining or maintaining insurance coverage, managing risks, orobtaining professional advice. The legal basis for this processing is ourlegitimate interests, namely the proper protection of our business againstrisks.
3.14 In addition tothe specific purposes for which we may process your personal data set out inthis Section 3, we may also process any of your personal data where suchprocessing is necessary for compliance with a legal obligation to which we aresubject, or in order to protect your vital interests or the vital interests ofanother natural person.
3.15 Please do notsupply any other person’s personal data to us, unless we prompt you to do so.
4. Providing your personal data to others
4.1 We maydisclose your personal data to our insurers and/or professional advisersinsofar as reasonably necessary for the purposes of obtaining or maintaininginsurance coverage, managing risks, obtaining professional advice, or theestablishment, exercise or defence of legal claims, whether in courtproceedings or in an administrative or out-of-court procedure.
4.2 We maydisclose your enquiry data to one or more of those selected third partysuppliers of goods and services identified on our website for the purpose of enablingthem to contact you so that they can offer, market and sell to you relevantgoods and/or services. Each such third party will act as a data controller inrelation to the enquiry data that we supply to it; and upon contacting you,each such third party will supply to you a copy of its own privacy policy,which will govern that third party’s use of your personal data.
4.3 In additionto the specific disclosures of personal data set out in this Section 4, we maydisclose your personal data where such disclosure is necessary for compliancewith a legal obligation to which we are subject, or in order to protect yourvital interests or the vital interests of another natural person. We may alsodisclose your personal data where such disclosure is necessary for theestablishment, exercise or defence of legal claims, whether in courtproceedings or in an administrative or out-of-court procedure.
5. International transfers of your personal data
5.1 We do not transfer your personal dataoutside the European Economic Area (EEA)
6. Retaining and deleting personal data
6.1 This Section 6 sets out our data retentionpolicies and procedures, which are designed to help ensure that we comply withour legal obligations in relation to the retention and deletion of personaldata.
6.2 Personal data that we process for anypurpose or purposes shall not be kept for longer than is necessary for thatpurpose or those purposes.
6.3 Notwithstandingthe other provisions of this Section 6, we may retain your personal data wheresuch retention is necessary for compliance with a legal obligation to which weare subject, or in order to protect your vital interests or the vital interestsof another natural person.
6.4 Occasionallywe may need to retain some of your information for a limited period of time forlegal reasons, such as to meet regulatory requirements, resolve disputes,prevent fraud and abuse, or enforce our terms and conditions, even after youhave closed your account or our services are no longer required.
7. Amendments
7.1 We may updatethis policy from time to time by publishing a new version on our website.
7.2 You shouldcheck this page occasionally to ensure you are happy with any changes to thispolicy.
7.3 We may ORwill notify you of changes OR significant changes to this policy by email orthrough the private messaging system on our website.
8. Your rights
8.1 In thisSection 8, we have summarised the rights that you have under data protectionlaw. Some of the rights are complex, and not all of the details have beenincluded in our summaries. Accordingly, you should read the relevant laws andguidance from the regulatory authorities for a full explanation of theserights.
8.2 Yourprincipal rights under data protection law are:
(a) the right toaccess;
(b) the right torectification;
(c) the right toerasure;
(d) the right torestrict processing;
(e) the right toobject to processing;
(f) the right todata portability;
(g) the right tocomplain to a supervisory authority; and
(h) the right towithdraw consent.
8.3 You have the right to confirmation as towhether or not we process your personal data and, where we do, access to thepersonal data, together with certain additional information. That additionalinformation includes details of the purposes of the processing, the categoriesof personal data concerned and the recipients of the personal data. Providingthe rights and freedoms of others are not affected, we will supply to you acopy of your personal data. The first copy will be provided free of charge, butadditional copies may be subject to a reasonable fee.
8.4 You have theright to have any inaccurate personal data about you rectified and, taking intoaccount the purposes of the processing, to have any incomplete personal dataabout you completed.
8.5 In somecircumstances you have the right to the erasure of your personal data withoutundue delay. Those circumstances include: the personal data are no longernecessary in relation to the purposes for which they were collected orotherwise processed; you withdraw consent to consent-based processing; youobject to the processing under certain rules of applicable data protection law;the processing is for direct marketing purposes; and the personal data havebeen unlawfully processed. However, there are exclusions of the right toerasure. The general exclusions include where processing is necessary: forexercising the right of freedom of expression and information; for compliancewith a legal obligation; or for the establishment, exercise or defence of legalclaims.
8.6 In somecircumstances you have the right to restrict the processing of your personaldata. Those circumstances are: you contest the accuracy of the personal data;processing is unlawful but you oppose erasure; we no longer need the personaldata for the purposes of our processing, but you require personal data for theestablishment, exercise or defence of legal claims; and you have objected toprocessing, pending the verification of that objection. Where processing hasbeen restricted on this basis, we may continue to store your personal data.However, we will only otherwise process it: with your consent; for theestablishment, exercise or defence of legal claims; for the protection of therights of another natural or legal person; or for reasons of important publicinterest.
8.7 You have theright to object to our processing of your personal data on grounds relating toyour particular situation, but only to the extent that the legal basis for theprocessing is that the processing is necessary for: the performance of a taskcarried out in the public interest or in the exercise of any official authorityvested in us; or the purposes of the legitimate interests pursued by us or by athird party. If you make such an objection, we will cease to process thepersonal information unless we can demonstrate compelling legitimate groundsfor the processing which override your interests, rights and freedoms, or theprocessing is for the establishment, exercise or defence of legal claims.
8.8 You have theright to object to our processing of your personal data for direct marketingpurposes (including profiling for direct marketing purposes). If you make suchan objection, we will cease to process your personal data for this purpose.
8.9 You have theright to object to our processing of your personal data for scientific or historicalresearch purposes or statistical purposes on grounds relating to yourparticular situation, unless the processing is necessary for the performance ofa task carried out for reasons of public interest.
8.10 To the extentthat the legal basis for our processing of your personal data is:
(a) Consent; or
(b) That theprocessing is necessary for the performance of a contract to which you areparty or in order to take steps at your request prior to entering into acontract,
And suchprocessing is carried out by automated means, you have the right to receiveyour personal data from us in a structured, commonly used and machine-readableformat. However, this right does not apply where it would adversely affect therights and freedoms of others.
8.11 If you considerthat our processing of your personal information infringes data protectionlaws, you have a legal right to lodge a complaint with a supervisory authorityresponsible for data protection. You may do so in the EU member state of yourhabitual residence, your place of work or the place of the allegedinfringement.
8.12 To the extentthat the legal basis for our processing of your personal information isconsent, you have the right to withdraw that consent at any time. Withdrawalwill not affect the lawfulness of processing before the withdrawal.
8.13 You mayexercise any of your rights in relation to your personal data by written noticeto us OR via post or email, in addition to the other methods specified in thisSection 8.
9. About cookies
9.1 A cookie is afile containing an identifier (a string of letters and numbers) that is sent bya web server to a web browser and is stored by the browser. The identifier isthen sent back to the server each time the browser requests a page from theserver.
9.2 Cookies maybe either “persistent” cookies or “session” cookies: apersistent cookie will be stored by a web browser and will remain valid untilits set expiry date, unless deleted by the user before the expiry date; asession cookie, on the other hand, will expire at the end of the user session,when the web browser is closed.
9.3 Cookies donot typically contain any information that personally identifies a user, butpersonal information that we store about you may be linked to the informationstored in and obtained from cookies.
10. Cookies that we use
10.1 We use cookiesfor the following purposes:
(a) authentication- we use cookies to identify you when you visit our website and as you navigateour website
(b) Status – weuse cookies to help us to determine if you are logged into our website
(c) Personalisation- we use cookies to store information about your preferences and to personalisethe website for you
(d) Security – weuse cookies as an element of the security measures used to protect user accounts,including preventing fraudulent use of login credentials, and to protect our websiteand services generally
(e) Advertising -we use cookies to help us to display advertisements that will be relevant toyou
(f) Analysis – weuse cookies to help us to analyse the use and performance of our website andservices
(g) Cookiesconsent – we use cookies to store your preferences in relation to the use ofcookies more generally
11. Cookies used by our service providers
11.1 Our serviceproviders use cookies and those cookies may be stored on your computer when youvisit our website.
11.2 We use GoogleAnalytics to analyse the use of our website. Google Analytics gathersinformation about website use by means of cookies. The information gatheredrelating to our website is used to create reports about the use of our website.Google’s privacy policy is available at: https://policies.google.com/privacy.
11.3 We publishGoogle AdSense interest-based advertisements on our website. These are tailoredby Google to reflect your interests. To determine your interests, Google willtrack your behaviour on our website and on other websites across the web usingcookies. OR We publish Google AdSense advertisements on our website. Todetermine your interests, Google will track your behaviour on our website andon other websites across the web using cookies. This behaviour tracking allowsGoogle to tailor the advertisements that you see on other websites to reflectyour interests (but we do not publish interest-based advertisements on ourwebsite). You can view, delete or add interest categories associated with yourbrowser by visiting: https://adssettings.google.com.You can also opt out of the AdSense partner network cookie using those settingsor using the Network Advertising Initiative’s multi-cookie opt-out mechanismat: http://optout.networkadvertising.org.However, these opt-out mechanisms themselves use cookies, and if you clear thecookies from your browser your opt-out will not be maintained. To ensure thatan opt-out is maintained in respect of a particular browser, you may wish toconsider using the Google browser plug-ins available at: https://support.google.com/ads/answer/7395996.
12. Managing cookies
12.1 Most browsersallow you to refuse to accept cookies and to delete cookies. The methods fordoing so vary from browser to browser, and from version to version. You canhowever obtain up-to-date information about blocking and deleting cookies viathese links:
(a) https://support.google.com/chrome/answer/95647(Chrome);
(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences(Firefox);
(c) https://www.opera.com/help/tutorials/security/cookies/(Opera);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies(Internet Explorer);
(e) https://support.apple.com/kb/PH21411(Safari); and
(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy(Edge).
12.2 Blocking allcookies will have a negative impact upon the usability of many websites.
12.3 If you blockcookies, you will not be able to use all the features on our website.
13. Our details
13.1 This website is owned and operated by Colemansremovals.
13.2 Colemans Removals is a partnership based inDiss, Norfolk, England.
13.3 Our principal place of business is at units1-3 Shelfanger Road, Diss, Norfolk, IP22 4XY.
13.4 You can contact us:
(a) by post, to the postal address given above
(b) using our website contact form
(c) by telephone, on the contact numberpublished on our website
(d) by email, using info@colemansremovals.co.uk
14. Data protection officer
14.1 If you have any questions, comments orsuggestions regarding this policy please contact our data protection officer viaemail info@colemansremovals.co.ukor by telephone 01379 643881.
